Terms and Conditions

Introduction

Welcome to Piante (referred to as "we," "us," or "our"). Our services involve providing plant rental services aimed at enhancing your environment with lush greenery. By using our services, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

Acceptance of Terms

  • By using our services, you automatically accept and agree to these terms and conditions. Users are required to understand and agree to the contents of these terms when utilizing our services.

Access and Use of Services

  • Users must provide accurate and truthful information to ensure the proper provision of our services. Any inaccurate or misleading information may result in service disruptions or inaccuracies.

  • Our services are intended solely for plant rental purposes. Any malicious activities, unauthorized use, or inappropriate behavior on our platform are strictly prohibited.

Payments and Cancellations

  • The details regarding service fees, payment methods, and any applicable taxes will be provided separately and are subject to change.

  • Cancellation policies vary based on the type of service. Users must adhere to the specified cancellation timelines to receive refunds or avoid penalties.

Plan Changes and Maintenance

  • For long-term rentals, users may request plan changes, which could involve alterations to the plant selection, design, or placement. Additional charges for design, collection, and installation may apply.

  • Short-term rentals offer a specific timeframe for conversions. Conversion requests outside this timeframe will incur an additional day's charge.

  • Maintenance fees may apply for rental periods exceeding one week or during specific seasons.

Plant Damage and Responsibility

  • If a plant sustains damage during the rental period, users are responsible for notifying us promptly. Repair costs will be borne by the user, subject to the extent of damage.

  • Significant damage or loss (e.g., plant death) during the rental period will result in the user being responsible for the full cost of the plant.

Changes to the Terms

  • We reserve the right to modify or update these terms and conditions as needed. Any changes will be published on our official website.

Limitation of Liability

  • We are not liable for accidents, damages, disputes with third parties, or any other incidents arising from the use of our services.

  • Users are responsible for any damages, claims, or legal actions arising from their use of our services.

Support and Inquiries

  • For any questions, concerns, or issues, users can contact our customer support team. We will strive to respond promptly and provide appropriate assistance.

Plant Maintenance During Rental

  • Depending on the rental plan, plant maintenance may be the responsibility of the user or Piante.

  • Users must follow accurate and suitable methods for plant care following our guidelines, if applicable.

  • Certain plans include Piante's provision of plant maintenance, ensuring users receive the best care.

Legal Responsibility

  • While we take measures to provide a safe plant rental service, we do not accept legal responsibility for accidents or damages during the service.

  • Users are entrusted with the maintenance and care of rental plants, and they are responsible for proper care methods.

Right to Refuse Service

  • Piante reserves the right to refuse service to users for any inappropriate purposes, behavior, or violations of our terms.

Compliance with Terms

  • Users must comply with all the terms and conditions outlined in this document. Failure to do so may result in account suspension or termination.

Legal Consultation

  • If users have uncertainties or concerns regarding these terms and conditions, we recommend seeking legal advice.

Using our services implies your agreement to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services. Our services are subject to change, and users are encouraged to review these terms periodically for updates.

Plant Replacement Pricing

As part of our commitment to providing exceptional plant care services, we have established a clear and fair pricing policy for plant replacements. Your satisfaction and the health of your indoor greenery are our top priorities, and we want to ensure that our pricing structure reflects our dedication to delivering value and peace of mind.

  • Weekly Maintenance: When you opt for our weekly maintenance service, Piante will fully cover the cost of replacing any plants that require replacement due to health or other factors. We believe in providing a worry-free experience for our clients who choose this high-frequency maintenance option.

  • Bi-Weekly Maintenance: For clients who select bi-weekly maintenance, Piante will contribute 50% towards the cost of replacing plants when necessary. We share the responsibility for plant health with our clients, making it a collaborative effort to maintain thriving indoor greenery.

  • Monthly Maintenance: If you prefer monthly maintenance, Piante will provide a 25% contribution towards the cost of replacing plants. Even with less frequent maintenance, we want to support you in maintaining a healthy and vibrant indoor environment.

Pricing Terms and Conditions

In adherence to our comprehensive Terms of Service, we outline the pricing terms that govern our plant maintenance services, ensuring transparency, flexibility, and fairness:

  • Frequency-Based Pricing: The frequency at which you request our maintenance services significantly influences the cost. Whether you opt for weekly, bi-weekly, or monthly maintenance, our pricing structure accommodates your preferred schedule.

  • Plant-Specific Pricing: We recognize that different plant varieties have unique care needs. Our pricing structure takes into account the specific requirements of each plant species, ensuring they receive the appropriate attention for their health and well-being.

  • Additional Service Costs: If you require supplementary services, such as plant replacements or specialized treatments, the pricing will be adjusted accordingly to accommodate these specific requests.

  • Tailored Plans: We understand that your plant care needs may evolve. Therefore, we offer customized plans that can be adjusted to align with your changing preferences and circumstances.

These pricing terms are implemented to provide you with clear, competitive, and equitable pricing that reflects the quality of our services.

Automatic Agreement to Terms of Service upon Fee Payment

  • Upon payment of the fee, you will be automatically considered to have agreed to the following terms of service.